Applying online
Accessing online services - GCKey
- What if I no longer want to use my GCKey?
- What are the rules for creating a username or password?
- How do I change my GCKey password?
- What do I do if I lost my GCKey username or password?
- Who has access to the information I submit when I register for a GCKey?
- How do I get a GCKey?
Accessing online services - Banking credentials — Sign-in Partner
- Will I still be able to use GCKey even if I decided to use my online banking credentials once?
- Will the bank charge me for using my banking credential to access government services?
- I would rather not use Sign-In Partner (SecureKey Concierge) to access MyCIC. What are my options?
- I bank with one of the banks on your list, but I’m not registered for online banking. How do I access MyCIC using Sign-In Partner (SecureKey Concierge)?
- I don’t bank with any of the financial institutions listed. What alternative do I have when I want to access government services online?
- Is any of my banking information shared if I use Sign-In Partner (SecureKey Concierge)?
Link your application to your online account
Technical help - immigration applications
- I validated my form, but when I try to upload it to my account I get a validation error. What can I do?
- I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?
- IRCC has asked me for a new document. How do I submit it?
- I recently reset my account, but I don’t see my application. How can I get it back?
- My documents are too large to upload. How do I reduce the file size?
- What do I do if the online application system is down?
Applying online — general
- An officer asked me to provide a document in my account, but I’m missing information. What do I do?
- I have a question about a document I am asked to submit in my MyCIC. Who can I ask?
- How do I cancel an application I submitted online?
- What do I do if my country or territory is not listed in the dropdown menu for online payment?
- How do I sign my online application?
- How do I print my online visa application?